Technical Support Professional

Since you're using a computer right now, it is very likely that you have encountered a technical support professional. That is the person who, after you get through the busy signals, the long list of menu choices, and finally some amount of time on hold, talks you through your hardware or software problems.

Technical Support Job Titles

In addition to technical support professional, this job also goes under a variety of other job titles including technical support specialist, computer support specialist, product support specialist, help desk technician and corporate product support representative. Definitions have also varied to include different environments. Some of these support professionals work for software or computer manufacturers, offering support to customers. Others offer in house support to corporate or institutional staff.

Required Training to Work in Technical Support

Levels of training vary in the field as well. Many employers prefer to hire those with a degree in computer science, but sometimes they will hire someone who doesn't have a degree. When considering this as a career option, check out the employers in your region to see what level of education they require.

How Much Do Technical Support Professionals Earn?

Median annual earnings of computer support specialists were $41,470 in 2006 (Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2008-09 Edition, Computer Support Specialists and Systems Administrators, on the Internet at Bureau of Labor Statistics, U.S. Department of Labor, on the Internet at http://www.bls.gov/oco/ocos268.htm (visited July 8, 2008)).

Use the Salary Wizard at Salary.com to find out how much technical support professionals currently earn in your city (search for "help desk," "customer support" and "technical support").

Employment Outlook for Technical Support Professionals

Employment of technical support professionals is expected to see much faster than average growth through 2016. If you enjoy working with computers and people, and you have the education or knowledge required, this is a field to consider. Take a look at these sites for more information.

Professional Associations/Publications

• Association of Support Professionals
  This "national organization [is] dedicated to the advancement of the software support profession."

• Help Desk Institute
  Resources for support services professionals, including job listings, and information on certification and training.